FAILING WELL: SMALL AND LARGE LESSONS FOR INDIVIDUAL SURVIVAL AND ORGANIZATIONAL QUALITY

INTRODUCTION INTRODUCTION

          At the 2008 Summer Institute of EBP, Dr. Anita Tucker, whose expertise includes healthcare, organizational improvement and learning, gave a very compelling lecture about her research on operational failures and problem solving behavior in acute care hospitals. Dr. Tucker received her Doctor of Business Administration from Harvard and is Assistant Professor of Operations and Information Management at the Harvard Business School. Dr. Tuckerís prior work experience with quality improvement at General Mills and General Dynamics has helped to shape her research interests in healthcare.

          Dr. Tucker’s discussion on operational failures identifies two problem solving methods used by nurses in acute care hospitals. Instructors may use this module to inform undergraduate and graduate nursing students the importance of learning from operational failures and appropriate problem solving techniques that reduce the reoccurrence of such failures. Additionally, the presentation is useful to clinicians and administrators who can apply the lessons of failing well to develop a learning organization. The presentation provides the group with a framework and terminology from which to proceed into quality improvement initiatives.

          All the best to you in your pursuit of excellence by moving EBP into clinical practice to improve quality patient care.


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